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 Superior Customer Service
Customer service, is not as its name implies, it is
actually sales! Most companies now are getting bad
grades for their customer service. It is the heart
of your business relationship with your customers.
There must be follow-up, clarification, empathy, and
to do that you must have relationship building
skills. The thought flow is that customer service is
at the back end of the transaction. Nothing could be
farther from the truth! It begins with the first
contact and ends with the contract, or receipt, or
invoice. Remember, good service is reflected in good
revenues. |
